Statute

Regulations

REGULATIONS OF THE ONLINE STORE

www.starpak24.pl

1. GENERAL PROVISIONS

The online store is run by

STARPAK24.PL Sp. z o.o.

ul.Warszawska 98/100, 26-660 Wielogóra

NIP: 9482602333

REGON: 360098900,

KRS: 540585 District Court for the Capital City of Warsaw, 14th Commercial Division of the National Court Register

email : sklep@starpak24.pl

mobile phone: +48 660 694 838

hereinafter referred to as the "Seller".


2. Definitions:

3. a) Proof of purchase – fiscal receipt, VAT invoice or other proof of purchase of the Goods,

4. b) Registration form – a form available in the Online Store, enabling the creation of an Account,

5. c) Order Form – a form available in the Online Store, enabling the placement of an Order,

6. d) Account – a set of resources in the Seller's IT system, marked with an individual login and password provided by the Buyer, in 
which the Buyer's data is collected, including information on placed Orders,

7.e) Buyer – a natural person with full legal capacity and, in cases provided for by generally applicable provisions, also a natural 
person with limited legal capacity, a natural person conducting business activity, a legal person or an organizational unit without legal 
personality that uses services provided electronically by the Seller,

8. f) Newsletter – a service provided electronically by the Seller, which enables interested Buyers to automatically receive 
the most important information related to the Online Store to the provided e-mail address,

9. g) Regulations – these regulations of the Online Store referred to in Art. 8 of the Act of 18 July 2002 on 
the provision of services by electronic means (Journal of Laws 2002 No. 144, item 1204, as amended),

10. h) Goods – a movable item available in the Online Store, which is the subject of a sales contract between the Buyer and the Seller,

11. i) Sales Agreement – a sales agreement for Goods within the meaning of the provisions of the Civil Code (Journal of Laws of 
2014, item 121) concluded via the Online Store in Polish,

12. j) Annex No. 1 - a document attached to the Regulations enabling the submission of a complaint referred to in §8,

13. k) Appendix No. 2 – a document attached to the Regulations enabling withdrawal from the contract, referred to in §6.

14. l) Order – a declaration of will of the Buyer, constituting an offer to conclude a sales agreement for Goods with the Seller,

3. Services provided electronically by the Seller consist of:

4. a) enabling the management of an Account in the Online Store,

5. b) running the Newsletter,

6. c) enabling the conclusion of the Sales Agreement by completing the Order Form.

7. The condition for the Buyer to use the services of the starpak24.pl Online Store provided electronically is an Internet 
connection with a speed of at least 256 kbps, an active e-mail address, Java Script and Cookies support enabled, and also the use 
of equipment that meets the standards of Minimum Hardware Requirements, i.e. an Internet Explorer browser in a version not older 
than 8.0 or Mozilla Firefox in a version not older than 3.0 or Chrome (all versions) or Opera in a version not older than 2 and 
Java Script support enabled.


1. The Buyer is obliged not to provide content prohibited by law. Buyers are prohibited from using viruses, bots, worms or 
other computer codes, files or programs (in particular, scripts and applications that automate processes or other codes, files or tools).

2. The Seller informs that despite the use of security measures, the use of the Internet and services provided electronically may 
be at risk of malicious software entering the Buyer's IT system and device or third parties gaining access to data located on this 
device. In order to minimize the aforementioned risk, the Seller recommends using antivirus programs or means of protecting 
identification on the Internet.

3. The Seller's announcements, advertisements, price lists and other information about the Goods provided on the websites 
of the Online Store, in particular their descriptions, technical and operational parameters and prices, constitute an 
invitation to conclude a contract within the meaning of Art. 71 of the Civil Code of 23 April 1964 (Journal of Laws of 2014, item 121).

4. The Buyer's personal data is processed by the Seller solely for the purpose of providing the Services correctly. Detailed 
information on the protection of the Buyer's personal data can be found in the Privacy Policy of the online store at www.starpak24.pl

5. The Seller reserves the right to introduce restrictions on the use of the Online Store caused by its technical service.

10. The provisions of these Regulations are not intended to exclude or limit the rights of the Buyer who is also a 
Consumer within the meaning of the provisions of the Act of 23 April 1964 - the Civil Code (Journal of Laws of 2014, 
item 121). In the event of any inconsistency between the provisions of these Regulations and the above provisions, these provisions shall prevail.

2. TERMS OF SERVICE FOR ACCOUNT MAINTENANCE

1. The Buyer gains access to the Account via login and password, after completing the appropriate Account creation form.

2. The agreement regarding the maintenance of the Account in the Online Store is concluded for an indefinite period and does not 
entail any financial obligations for the Buyer. The agreement may be terminated at any time by deleting the Account in the 
Online Store or sending information about the withdrawal by the Buyer to the Seller's e-mail address: sklep@starpak24.pl

3. TERMS OF PROVIDING THE NEWSLETTER SERVICE

1. The Buyer may activate the Newsletter service at any time by entering an e-mail address in the "Newsletter" tab on the 
Online Store website and clicking the "Send" field, and confirming the desire to subscribe to the Newsletter by clicking the 
confirmation link sent automatically to the provided e-mail address. The service can also be activated by checking the appropriate 
box when creating an Account or placing an Order.

2. The Electronic Newsletter Service is provided free of charge for an indefinite period. The Service Recipient has the 
option, at any time and without giving a reason, to unsubscribe from the Newsletter (resign from the Newsletter) by 
sending an appropriate request to the Service Provider, in particular via e-mail to the address: sklep@starpak24.pl

4. TERMS OF PLACING AN ORDER

1. The condition for placing an Order in the Online Store by the Buyer is to read these Regulations and accept their provisions.

2. The Buyer is obliged to use the Online Store in a manner consistent with applicable law, principles of social 
coexistence and good customs, taking into account the respect for personal rights and intellectual property rights of third parties.

3. The online store sells in the territory of the Republic of Poland.

4. Orders can be placed 7 days a week, 24 hours a day. This does not apply to Orders placed by phone, which can be placed 
from Monday to Friday between 8 a.m. and 4 p.m.

5. The Buyer may choose one of the following methods of placing an Order:

1. placing an Order via the Account in the Online Store,

2. placing an Order by completing the Order Form,

3. placing an Order via e-mail,

4. Orders placed on weekdays after 00:00, on Saturdays, Sundays and public holidays will be processed the next business day.

1. Confirmation of placing and acceptance of the Order for execution will be sent to the Buyer by the Seller by e-mail.

2. The sales agreement is treated as concluded upon receipt by the Buyer of the e-mail message referred to in point 7 of this paragraph.

9. Orders submitted for fulfillment may be canceled by the Buyer who is also a consumer within the meaning of the provisions of 
the Act of 23 April 1964 - the Civil Code (Journal of Laws of 2014, item 121, as amended), until the Goods are shipped. For this 
purpose, the Buyer is requested to contact us by phone at: 660 694 838, or by e-mail at sklep@starpak24.pl

10. The Order processing time (completion and preparation for shipment) is a maximum of 2 business days.

1. In the event that the ordered Goods are not in stock or the delivery time is extended, the Buyer will be informed of this 
fact immediately, no later than within 48 hours.

2. In the situation referred to in the above point, the Buyer may agree to extend the Order execution time by 5 days or cancel 
the ordered Goods or the entire Order.

5. DELIVERY

1. The Seller undertakes to deliver to the Buyer Goods free from defects.

2. The Buyer may choose the following methods of receiving the ordered Goods:

1. a) delivery of Goods by Kurier 48, Express 24

2. b) personal collection after prior consultation with the Seller,

3. The choice of delivery method is made by the Buyer when placing the Order.

4. Shipping costs are borne by the Buyer. They are calculated according to current price lists and depend on the 
weight and size of the shipment. The Buyer is informed about shipping costs when placing the Order.

5. The goods are shipped immediately after the payment has been credited to the Seller’s account or after the Seller has 
confirmed the order in the case of cash on delivery.

6. The Buyer undertakes to collect the shipped Goods.

6. PAYMENTS

1. The buyer can choose one of the following payment methods:

1. a) payment by standard or online transfer, the entity providing the online payment service by electronic means is Blue Media S.A.

2. b) cash payment (upon receipt of the Goods),

3. c) payment on delivery,

4. The Buyer is informed of the total amount of the Order, including shipping costs, each time before finalizing the Order.

1. The Buyer should make the payment within 7 days from the date of confirmation of the Order. If the Seller does not receive 
the payment within this period, the Seller will call the Buyer to make the payment, setting an additional deadline. In the 
event of an ineffective call, the Seller has the right to cancel the Order, informing the Buyer about this by e-mail or phone.

4. The Buyer who is not a consumer within the meaning of the provisions of the Act of 23 April 1964 - the Civil 
Code (Journal of Laws of 2014, item 121), in order to fulfil the Order, authorises the Seller to issue a VAT invoice 
without the recipient's signature.

7. WITHDRAWAL FROM THE CONTRACT

1. The Buyer who is a consumer within the meaning of Art. 22(1) of the Civil Code (Journal of Laws of 2014, item 121) has the 
right to withdraw from the contract concluded at a distance, without giving any reason, within 14 days from the date of receipt of the Goods.

2. The above entitlement does not apply to the Buyer in the following cases:

1. a) provision of services, if the Seller has fully performed the service with the express consent of the Buyer, who was 
informed before the commencement of the provision that after the Seller has performed the service, the Buyer will lose the right 
to withdraw from the contract, and has acknowledged this,

2. b) contracts for services for which the price or remuneration depends on financial market fluctuations beyond the Seller's 
control and which may occur before the deadline for withdrawal from the contract expires,

3. c) contracts for the provision of non-prefabricated goods, manufactured according to the Buyer's specifications or intended 
to meet his individual needs,

4. d) contracts for the provision of goods that spoil quickly or have a short shelf life,

5. e) contracts for the provision of goods delivered in a sealed package which cannot be returned after opening the package 
due to health protection or hygiene reasons, if the package was opened by the Buyer after delivery,

6. f) specific contracts the subject of which are items which, due to their nature, are inseparably connected with other items after delivery,

7. g) contracts for the provision of alcoholic beverages, the price of which was agreed upon at the conclusion of the Sales 
Agreement and delivery can only take place after 30 days, and their value depends on market fluctuations beyond the Seller's control,

8. h) contracts in which the Buyer expressly requested the Seller to come to him for urgent repair or maintenance. If the Seller 
additionally provides services other than those requested by the Buyer, or supplies items other than spare parts necessary for 
repair or maintenance - the Buyer has the right to withdraw from the contract in relation to additional services or items,

9. i) contracts for the provision of audio or visual recordings or computer programs delivered in a sealed package, 
if the package was opened by the Buyer after delivery,

10. j) delivery of newspapers, periodicals or magazines, with the exception of a subscription agreement,

11. k) contracts concluded through public auction.

12. l) contracts for the provision of accommodation services other than for residential purposes, transport of goods, 
car rental, catering, services related to leisure, entertainment, sports or cultural events, if the day or period of provision 
of the service is specified in the concluded contract,

13. m) contracts for the supply of digital content not recorded on a tangible medium, if the performance of the service began 
with the express consent of the Buyer before the deadline for withdrawal from the contract expires and after the Seller informed 
the Buyer of the loss of the right to withdraw from the contract.

14. To effectively withdraw from the contract, as referred to in point 1 of this paragraph, it is sufficient for the Buyer 
to submit a written declaration by e-mail or post, within the statutory 14-day period from the moment of receiving the 
shipment. A template of the declaration is included in Annex No. 2.

1. When withdrawing from the contract, the Buyer is obliged to return the Goods together with the Proof of Purchase or a 
copy thereof within 14 days from the date of submission of the withdrawal.

2. The costs of shipping the returned Goods are borne by the Buyer.

3. The Buyer is liable for any reduction in the value of the Goods resulting from their use in a manner that goes beyond 
what is necessary to establish the nature, characteristics and functioning of the Goods.

4. The Seller guarantees the refund of the price of the Goods and the costs of shipping the Goods to the Buyer immediately, 
no later than within 14 days.

5. The Seller shall refund the payment using the same method of payment that was used by the Buyer, unless the Buyer 
has expressly agreed to another method of refund that does not involve additional costs for the Buyer.

6. If the Buyer has chosen a method of delivery other than the cheapest standard method offered by the Seller, the Seller is 
not obliged to refund the Buyer the additional costs incurred by him.

10. Returns of Goods sent at the Seller's expense or cash on delivery will not be accepted.

11. In the case of Buyers who are not consumers within the meaning of Art. 22(1) of the Civil Code (Journal of Laws No. 16, 
item 93, as amended), i.e. persons performing legal acts directly related to their business or professional activity, withdrawal 
from the contract in the above scope is completely excluded - please make prudent and thoughtful purchases.

8. COMPLAINT

1. Complaints should be sent to the following address:

STARPAK24.PL Sp. z o. o. ul.Warszawska 98/100, 26-660 Wielogóra, NIP: 9482602333, REGON: 360098900, KRS: 540585 District Court for the Capital City of Warsaw,

XIV Commercial Division of the National Court Register,

or by e-mail by sending an appropriate message to the e-mail address:

sklep@starpak24.pl

2. The complaint should include:

3. a) the name and surname, address of residence or stay and e-mail address of the Buyer,

4. b) the date of conclusion of the Agreement constituting the basis for the complaint,

5. c) the subject of the complaint, indicating the Buyer's request,

6. d) a description of the defect of the Goods and the date of its occurrence.

7. e) Proof of purchase or a copy thereof.

8. In order to facilitate the complaint procedure, the Seller provides Annex No. 1 on the Online Store website.

1. The Buyer is obliged to return the complained Goods to the Seller's address.

2. The Seller is obliged to respond to the submitted complaint within 14 days. In the absence of a response from the 
Seller within the period specified in the previous sentence, the complaint is deemed justified.

6. Slight differences in appearance resulting from the individual settings of the Buyer's computer - and in particular the 
monitor - may not constitute sufficient grounds for a complaint regarding the purchased Product.

9. COPYRIGHT PROTECTION

1. All photos of the Goods and content posted on the website of the online Store www.starpak24.pl are the property of the Seller 
or have been used by him with the consent of third parties who own copyrights thereto.

2. It is prohibited to copy and download photos and other graphic materials and descriptions posted on the website of the Online 
Store www.starpak24.pl as well as to make the above-mentioned content available on the Internet and use it for marketing or commercial 
purposes without the written consent of the Seller or other third party possessing the copyright thereto.

3. The use of the above-mentioned materials without the consent referred to in point 2 is unlawful and may constitute grounds for 
initiating civil and criminal proceedings against those committing such practices.

10. FINAL PROVISIONS

1. The Regulations are effective from 1 July 2025.

2. Any disputes between the Parties shall be resolved amicably or in the presence of an independent and impartial mediator. The 
consumer may also use out-of-court complaint and claim settlement methods. In order to use the possibility of amicable dispute 
resolution regarding online purchases, the consumer may also submit their complaint via the EU ODR online platform, 
available at: http://ec.europa.eu/consumers/odr/.

3. If it is impossible to resolve the dispute amicably, including through mediation, the jurisdiction of the Court shall 
be determined in accordance with the provisions generally applicable in the Republic of Poland.

4. In matters not regulated by these Regulations, the relevant provisions of Polish law shall apply, in particular the Act 
of 23 April 1964 - the Civil Code (Journal of Laws of 2014, item 121) and the Act of 30 May 2014 on consumer rights 
(Journal of Laws of 2014, item 827).