Returns and complaints

1. Complaints should be sent to the following address:

STARPAK24.PL Sp. z o. o. ul.Warszawska 98/100, 26-660 Wielogóra, NIP: 9482602333, REGON: 360098900, KRS: 540585 District Court for the Capital City of Warsaw,

XIV Commercial Division of the National Court Register,

or by e-mail by sending an appropriate message to the e-mail address:

sklep@starpak24.pl

1. The complaint should include:

a) the name and surname, address of residence or stay and e-mail address of the Buyer,

b) the date of conclusion of the Agreement constituting the basis for the complaint,

c) the subject of the complaint, indicating the Buyer's request,

d) a description of the defect of the Goods and the date of its occurrence.

e) Proof of purchase or a copy thereof.

In order to facilitate the complaint procedure, the Seller provides information on the Online Store website.

The Buyer is obliged to return the Goods complained about to the Seller's address. The Seller is obliged to respond to the complaint within 14 days. In the absence of a response 
from the Seller within the period specified in the previous sentence, the complaint is considered justified. Minor differences in appearance resulting from the individual settings 
of the Buyer's computer - and in particular the monitor - may not be sufficient grounds for a complaint regarding the purchased Product.